at99 Privacy Policy — How Your Information Is Protected

At99's Privacy Policy explains how we collect, use, and protect your personal information. By using the at99 platform — whether via the website, mobile app, or any other channel — you are considered to have consented to this Privacy Policy.

We believe privacy is a fundamental right for every user. That is why at99's Privacy Policy is built to the highest international data protection standards. We collect only what is genuinely necessary, and it is always used in your best interest.

This Privacy Policy is at99's Terms and Conditionsand is recommended to be read alongside it. If you have any questions, our support team is always ready to help.

At99 collects two types of data — what you provide directly, and what is gathered automatically while you use the platform. See the details below:

At99 uses your information only for the purposes listed below. We never use data for unnecessary or unauthorized purposes.

• Account Management: Your basic information is used for registration, login, and profile management.
• Payment Processing: Payment details are verified to ensure deposits and withdrawals are processed correctly.
• Security & Fraud Prevention: Device and behavioral data is analyzed to detect unauthorized account access, money laundering, and bot activity.
• Responsible Gaming: Gaming history is monitored to detect problem gambling or harmful behavior and provide timely support.
• Service Improvement: Usage patterns are analyzed to improve your experience on the platform.
• Legal Compliance: Certain information is retained to comply with Bangladesh law and applicable international regulations.
• Customer Support: Your support history is used to resolve complaints and queries as quickly as possible.
• Promotions & Offers: If you have opted in to marketing messages, you may receive relevant offers. You can opt out at any time.

At99 does not sell your personal information or share it with advertisers or unrelated third parties. However, limited data may be shared in certain specific circumstances:

• Legal Authorities: Data may be disclosed to comply with valid court orders or directives from regulatory bodies.
• Technology Partners: Trusted technology service providers may access limited data to operate the platform, but are not permitted to use it beyond their designated role.
• Fraud Prevention: If serious fraud or money laundering is detected, the relevant authorities will be notified.
• Business Changes: If at99's ownership or structure changes, data may be transferred, but this policy will remain in effect.

At99's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: For login sessions and security — without these, at99 will not function properly.
• Analytics Cookies: To understand how the platform is used — this helps us improve our services.
• Preference Cookies: To remember your language preference and personalized settings.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

How long at99 retains your data depends on the type of information and applicable legal requirements. Profile and transaction data is kept for as long as your account remains active.

• Account Information: Even after account closure, data may be retained for up to 5 years if required by law.
• Transaction Records: Typically retained for 5 to 7 years in accordance with financial regulations.
• Support Message: Retained for up to 2 years after an issue is resolved.
• Marketing Information: Deleted immediately upon opt-out.

We do not retain data beyond what is necessary. Once the retention period ends, data is securely deleted.

Under at99's Privacy Policy, you are entitled to the following rights. Contact support to exercise any of them.

At99 applies industry-leading technical and administrative security measures to protect your privacy. Security isn't just a technology matter — it's the responsibility of every member of our team.

• SSL/TLS Encryption: 256-bit encryption is used for all data transmission.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular security audits are conducted by third-party providers.
• Two-Factor Authentication (2FA): An additional verification layer at login adds an extra level of account security.
• Staff Training: All at99 staff receive regular training on data protection.
• Limited Access: Only authorized personnel are permitted to access specific data.

At99 is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and ID documents may be requested in cases of doubt.

If we become aware that any data belonging to a minor has been submitted, it will be deleted immediately and the associated account will be closed. Parents or guardians can notify our support team if they become aware of such an incident.

At99 may update this Privacy Policy as needed. For significant changes, a notification will be posted on the platform or sent to your registered mobile number.

• You can check the "Last Updated" date at the top of the page to see when the policy was last changed.
• Continued use of at99 after any changes will be considered acceptance of the updated policy.
• If you have any questions about this policy, please contact our support team.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact the at99 support team. Our dedicated privacy team will respond as quickly as possible.

When submitting a request to delete or correct your data, please include the mobile number registered to your account so we can verify your identity promptly.